Refund Policy

We want you to love your purchase from HerEterna. If for any reason you’re not fully satisfied, we offer a 30-day return policy. This means you have 30 days from the day you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must be:

  • In the same condition you received it,

  • Unused, with tags,

  • In its original packaging.

To start a return, please email us at info@hereterna.com.
Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you’re always welcome to reach out to us at info@hereterna.com.

Damages and Issues

Please check your order when it arrives. If your item is defective, damaged, or you received the wrong product, contact us right away so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

  • Sale items,

  • Gift cards.

Exchanges

The fastest way to get the item you want is to return your current item and place a new order once your return has been approved.

EU Customers – 14-Day Legal Cooling-Off Period

If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period. This means you can return your order within 14 days of receipt, for any reason and without explanation.

As with our standard policy, the item must be returned in the same condition as received, unused, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

Refund Process

Once we receive and inspect your return, we’ll notify you whether your refund is approved.

  • If approved, your refund will be issued automatically to your original payment method within 10 business days.

  • Please note that your bank or credit card company may need extra time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@hereterna.com.